Welcome to the Official Travel Agent Hub

This hub is the home of all product information, imagery, brand guidelines, approval processes and key contact details. It will provide you with the resources and support required to confidently sell your Australian Open packages.

Approval Process

Prior to using, producing, releasing, publishing, broadcasting or erecting any advertising and promotional material, artwork must be submitted to AO Travel & Experiences for approval. Creative must be uploaded to your individual Hightail account, and a minimum of three (3) business days is required to obtain approval from AO Travel & Experiences.

If you are experiencing any issues with Hightail, please contact [email protected].  

Imagery/Logos

Please click here to head to your dedicated OTA Image Library. 

OTA Brand & Language Guidelines

Please click here to download the OTA Brand & Language Guidelines for AO27.

Reporting Documentation

Please click here to access your contractual reporting documentation; monthly and visitation reports.

Inventory

Please click here to access ticket and hospitality inventory. This information is updated weekly. Please ensure customers are aware that all items are subject to availability at the time of booking.

If you have any questions or concerns, please contact your AO Third Party Agent, Claire Dyett.