Let us answer some questions you may have about AO Travel
What is the difference between Premium, Signature and Custom packages?
Our Premium and Signature packages offer a 5-star all-inclusive Australian Open experience, designed carefully by our team of experts. Premium packages are inclusive of access to the all-new AO Travel Lounge. If these pre-made packages don't suit your needs, our Custom packages can be tailored to create the AO experience that you're after.
What’s your cancellation policy?
Please refer to Clause 4 in the Booking Terms and Conditions on our website.
When will I receive more information from you about my booking and the event, in general?
Our AO Travel Guest Experience team will be in touch during the lead up to the event as new event information is released by organisers. Itineraries to AO Travel customers will be sent in late November and tickets will follow shortly after.
When will you be on sale for AO25?
Please subscribe to our mailing list to stay up to date with on sale dates and times. Alternatively, please contact [email protected].
When do tickets go on sale?
AO tickets are currently available as part of our AO Travel packages, inclusive of accommodation through AO Travel.
Where does my ticket allow me to go within the precinct?
If you have a RLA ticket, you can access the entire precinct with the exception of other ticketed stadiums, from the time the gates open for the session you have purchased.
If you have a MCA ticket, you can access the entire precinct with the exception of other ticketed stadiums, from the time the gates open for the session you have purchased.
If you have a Ground Pass, you can access the entire precinct with the exception of ticketed stadiums, from the time the gates open for the session you have purchased.
Please note, RLA refers to Rod Laver Arena and MCA refers to Margaret Court Arena.
When will I get my tickets?
Your tickets are being sent on Monday 9 January to your Ticketmaster account and is linked to the email you used to book your AO Travel package. You will receive communications from AO Travel with details relating to your booking.
Can I purchase new/additional tickets via AO Travel?
Yes. We will happily assist you should you wish to purchase new / additional tickets to your existing order with AO Travel. Please contact [email protected] with any requests.
Can I swap my allocated tickets?
This is something that our team can look into for you. Please contact [email protected] with any requests.
Can I cancel my tickets for a refund?
Please refer to Clause 4 in the Booking Terms and Conditions on our website.
I don’t have a smartphone. How can I access my tickets via Ticketmaster account?
Please let us know this upon booking and our team will PDF your tickets and email them to you.
What if my email or password is not working on my Ticketmaster account?
Our ticketing team can happily assist you! We will reset your account and send through an email with your updated details to access your Ticketmaster account.
I now need a wheelchair/accessible seat – how can I arrange this?
Please advise of your requirement for wheelchair/accessible seating and we will happily assist you with your booking.
Session Tickets
AO24 session tickets are digital tickets. Digital tickets not only contain all functional and operational requirements such as seat details, barcodes, and entry details, but also the ability to include other relevant and important information.
Tickets will be released to you closer to the event. You will be notified by AO Travel when your tickets are ready for download via the Ticketmaster MyAccount platform. If you don’t already have an account with Ticketmaster, you will be provided with instructions on how to set your account up. Once set up, you will be able to view your tickets, download them and forward tickets to other members of your booking.
If you experience any issues accessing your tickets, please call the AO Travel team on +61 (0) 424 566 201.
Can I buy only tickets from AO Travel?
AO Travel sells packages that all include accommodation and tickets.
Do AO Travel packages include flights?
AO Travel packages to not include flights. However, we would be more than happy to arrange this for you. If you would like our team to assist with your flight arrangements, please get in touch via [email protected].
Is AO Travel the same as Tennis Australia?
AO Travel is a proud partner of Tennis Australia and manage the official travel programme for the Australian Open. Tennis Australia is the governing body for Tennis in Australia and manage the end-to-end facilitation of the Australian Open.
Hotel Pre-Authorisation
It is standard hotel policy to take a ""pre-authorisation"" of your credit card at check-in, to ensure you have enough funds to pay any incidental charges incurred. The amount will depend on your length of stay and vary between hotels. A pre-authorisation is a validity check of your credit card. This ""blocks"" an amount reducing your credit card limit. It is NOT a transaction charge and will not appear on your statement. Depending on your credit card bank’s set up, the pre-authorisation amount should typically drop off within 1-2 weeks.
What is the best way to get from the airport to my hotel?
There are several options available to get you into the city.
- Taxi
- Uber
- Skybus
Can I get a copy of my hotel booking confirmation?
AO Travel is unable to provide hotel confirmation numbers for individual bookings until a couple of weeks out from the check-in date. The reason for this being that the rooms are held under a group booking and are not allocated to individual customers until closer to the arrival date. Once you have booked with us, your room is secured.
Can I add an extra night to by hotel booking?
Yes you can. The AO Travel team will happily assist you with this request, please get in touch via [email protected].
I've booked additional nights with the hotel myself. Can I have the bookings linked?
Yes - if the room type is the same. Please send our team at [email protected] the booking confirmation that the hotel has provided you and we will add this to our accommodation notes. When we share our rooming list with the hotel, staff will see that the two bookings align and keep you in the same room, to avoid any mid-stay movements.
Can I leave a day earlier/arrive a day later from my hotel?
Yes. Unfortunately, we will not be able to secure a refund for the reduction in number of nights with the hotel.
Can I check in earlier that the hotel’s check in time?
Yes. If your room is not available, the hotel can store your luggage and they will advise you when your room is ready.
Can I check out later than the hotel’s check out time?
You will need to request this directly with the hotel who will advise you if they can support your request.
Can I park my car at the hotel?
If you wish to add hotel car parking to your booking, please let us know. We will liaise with the hotel and request costs and availability.
Can I accrue hotel loyalty point with my booking?
All bookings via AO Travel do not accrue hotel loyalty points.
Premium Experience - NON-DINING
Premium Experience tickets will be available through the My Ticketmaster platform on desktop or mobile. You will need to log in to the Tennis Australia Ticketmaster sign-in page to access these tickets.
Please note: The AO Travel team will let you know when these are available in your account as this may not be the same time as your match tickets.
Premium Experience – DINING
Tickets are not required for dining packages. All bookings for Premium Experience restaurants are reserved under the booking name. Please simply state the booking name when you arrive at the venue for your booking time.
What time is my dining experience?
Dining experience timings will be confirmed closer to the tournament. This information will be included in your final itinerary.
What does my Atrium Access PX give me?
This gives you access to the Atrium with 2 drinks per ticket included per person. For this PX you will have received a digital ticket in your Ticketmaster account.
Can I add in a new dining experience?
Dining experiences have limited availability. We can certainly book you in where there is space, but please note that due to demand the closer to the tournament, less spaces are available.
How do I purchase an AO24 program?
You can order programs through AO Travel. AO Travel will have a presence onsite at Olympic Park during the tournament, including a merchandise stand where you will be able to collect your program. Details of where this will be located will be shared with customers closer to the tournament.
I have pre-purchased an AO Program where can I collect?
AO Travel will have a presence onsite at Olympic Park during the tournament, including a merchandise stand where you will be able to collect your program. Details of where this will be located will be shared with customers closer to the tournament.
My package includes merchandise. When will I receive this?
AO Travel will have a presence onsite at Olympic Park during the tournament, including a merchandise stand where you will be able to collect your AO Travel merchandise pack. Details of where this will be located will be shared with customers closer to the tournament.
AO24 TICKET CONDITIONS OF SALE & ENTRY
Please read and comply with the Tennis Australia AO24 Conditions of Sale and Entry which can be found here.
How can I enter AO24?
There are five general Patron entrances:
City Entrance
Garden Square Entrance
Grand Slam Oval Entrance
And Two Partner and Premium Experience Concierge entrances located at Garden Square and City Entrances. (TBC)
Arrival
By Car - Parking on-site in the National Tennis Centre requires a Permit or Parking Pass. Please get in touch if this is required.
By Train - Richmond, Flinders Street, and Jolimont Stations are all within easy walking distance to Melbourne Park.
Ride Share - There is a dedicated drop-off point on the north side of Olympic Boulevard, opposite AAMI Park.
On Foot - The best way to arrive at Melbourne Park is on foot. There are two entrances into the AO - one on Olympic Boulevard, next to John Cain Arena, and a second just off Tram Stop 7B: Rod Laver Arena / Melbourne Park (route 70) in front of Tennis HQ.
For more transport information click HERE.
How long is a tennis match?
Tennis matches vary greatly in length and can take anywhere from an hour to three or four hours. Men’s singles matches are best of five sets and women’s singles matches are best of three sets.
How many matches will be played on Rod Laver Arena and Margaret Court Arena?
The schedule for each day’s matches is posted on ausopen.com the night before. Traditionally, day sessions feature two – three matches on Rod Laver Arena and two - three matches on Margaret Court Arena. This is yet to be confirmed.
During the evening there are typically two matches played. This is subject to both weather and schedule changes. Ultimately, the number of matches played is determined by the Tournament Referee and is subject to change at any time.
What time can I enter the precinct?
Gate Opening Times – *Subject to change
Monday -15 – Thursday 25 Jan
Day session 10am and Evening session 5pm
Friday 26 Jan
Day session 11am and Evening session 5pm
Saturday 27 Jan
Twilight session 11am
Sunday 28 Jan
Twilight session 2pm
Where can I find the tournament schedule?
For a complete list of session times for Rod Laver Arena, Margaret Court Arena, John Cain Arena, and the Outside Courts, please review the Official Tournament Schedule here.
I want to see my favourite player. When are they playing?
The Australian Open is an elimination event. Tickets are sold to sessions of the AO24, not to particular matches. It is not possible to purchase tickets in advance to see a specific player. Due to the nature of the event, the schedule for each day is announced the night prior. Schedules and orders of play are posted on ausopen.com. Please note, the schedule and order of play are subject to change at any time. Tennis is an unpredictable sport and unavoidable events can occur; it all adds to the thrill and suspense of the Australian Open!
Are pass outs available?
Yes, they are – the staff at entry/exit points will be able to assist you with this process.
Is public transport free?
For selected trams, yes. AO patrons can enjoy free tram travel on the day of their attendance on route 70 and route 70a trams between stop D6-Flinders Street West and stop 7C MCG 4-7/John Cain Arena from Monday 16 January to Sunday 29 January. Click here for further information.
What can I bring on site?
You can bring the following on site - a) small bags, including handbags; b) non-alcoholic beverages or drink bottles in plastic; c) food, in permissible packaging, including baby food; d) plastic or paper cutlery only; e) deodorant and perfume; f) medicine; g) selfie sticks; and h) umbrellas. Please see page 7 of the AO2024 t&c’s here.
