IMPORTANT INFORMATION.
Prior to your travel dates, please read over the important information detailed below.
DOCUMENTS
Travel documents can include, without limitation, match tickets, premium experience vouchers or any other relevant documents (either in electronic format or otherwise) and are used to confirm an arrangement with a service provider. All travel documents are non-transferable. Any errors in names on your documentation will be your responsibility if you have not advised us in writing prior to departure.
MATCH TICKETS
AO23 match tickets are digital tickets and will be released to you closer to the event. Digital tickets contain all functional and operational requirements such as seat details, barcodes, and entry details, but also include other relevant and important information.
You will be notified by AO Travel when your tickets are ready for download via the Ticketmaster MyAccount platform.
If you already have a Ticketmaster account
If you already have a Ticketmaster account using the same email address shared with AO Travel, please use your existing account to sign in and update your password if prompted.
If you don’t have a Tennis Ticketmaster account
If you don’t already have an account with Ticketmaster, this will be created automatically once your tickets are ready using the email address shared with AO Travel. Simply use this email address on the Tennis Australia Ticketmaster sign-in page, and click 'Forgot Password' and follow the prompts. Once set-up, you will be able to view your tickets, download them and forward tickets to other members of your booking using Ticket Forwarding.
PREMIUM EXPERIENCES
Premium Experiences - Non-Dining
Premium Experience tickets will be available through the My Ticketmaster platform on desktop or mobile. You will need to log in to the Tennis Australia Ticketmaster sign-in page to access these tickets. Please note: The AO Travel team will advise you directly once these are made available in your account as this may not be the same time as your tournament/match tickets.
Premium Experience - Dining
Tickets are not required for dining packages. All bookings for Premium Experience restaurants are reserved under the booking name. Please simply state the booking name when you arrive at the venue for your booking time.
WE’RE HERE TO HELP
We’re looking forward to having you join us for AO23! If you have any questions leading up to your departure or during the tournament, please contact our team on 1800 955 610 or email [email protected].
In the unlikely event you experience any issues while at the tournament, please visit the ticketing booth at the AO precinct. Please let the on-site team know you have booked through AO Travel, and they will assist with any enquiries.
FURTHER INFORMATION
AO23 TICKET CONDITIONS OF SALE AND ENTRY
Please read and comply with the Tennis Australia AO23 Conditions of Sale and Entry which can be found here.
COVID-19
There are currently no vaccination, quarantine, permit, or testing requirements to enter Victoria. For more information on local government travel advice, please click here.
HOTEL PRE-AUTHORISATION
Most hotels will require a 'pre-authorization' of your credit card at check-in to cover any incidental charges that may be incurred. The amount will depend on your length of stay and may vary between hotels. A pre-authorization is a validity check of your credit card. This secures an amount which in turn may reduce your available credit for the period. This is NOT a transaction charge and will not appear on your statement. Depending on your credit card agreement, the pre-authorization value should typically drop off within 1-2 weeks.
FAQS ABOUT THE AUSTRALIAN OPEN
How can I enter AO23?
There are five general entrances – refer to AO23 Precinct Map
And two Premium Experience concierge entrances located at Garden Square and City Entrances.
Arrival
For more transport information click here.
To see all the exciting things are happening at the precinct during the tournament, visit AO23 What’s On.
For more details on accessibility and inclusions, please click here.
How long is a tennis match?
Tennis matches vary greatly in length and can take anywhere from an hour to three or four hours. Men’s singles matches are best of five sets and women’s singles matches are best of three sets.
How many matches will be played on Rod Laver Arena and Margaret Court Arena?
The schedule for each day’s matches is posted on ausopen.com the night before. Traditionally, day sessions feature three matches on Rod Laver Arena and three matches on Margaret Court Arena.
During the evening there are typically two matches played. This is subject to both weather and schedule changes. Ultimately, the number of matches played is determined by the Tournament Referee and is subject to change at any time.
What time can I enter the precinct?
For up-to-date gate opening times, please visit ausopen.com/getting-here
Tournament Schedule
For a complete list of session times for Rod Laver Arena, Margaret Court Arena, John Cain Arena, and the Outside Courts, please review the Official Tournament Schedule.
I want to see my favourite player. When are they playing?
The Australian Open is an elimination event. Tickets are sold to sessions of the AO23, not to particular matches. It is not possible to purchase tickets in advance to see a specific player.
Due to the nature of the event, the schedule for each day is announced the night prior. Schedules and orders of play are posted on ausopen.com. Please note, the schedule and order of play are subject to change at any time. Tennis is an unpredictable sport and unavoidable events can occur; it all adds to the thrill and suspense of the Australian Open.
