COVID-19 Booking Protection

We know that COVID-19 has created a bit of uncertainty worldwide, but we're committed to allowing you to book your AO Travel experience with complete confidence. That's why we've put together our AO Travel COVID-19 Booking Protection Policy to ensure you can book your spot at AO23 with no stress, at all.


  • If AO23 is cancelled, we're offering full refunds on all ground pass, arena tickets and upgrades that are purchased as part of an AO Travel Package.

  • If AO23 is cancelled before your Package begins, you will receive a full refund for all travel and accommodation elements.

  • If AO23 is cancelled after your Package has started, we'll pass on all refunds that can be sourced from suppliers.

If you have any questions at all about our COVID-19 Booking Protection Policy, please feel free to reach out to us at [email protected] or phone us on 1800 955 610 (AU customers) or 0800 79 2019 (NZ customers). You can read more about the AO Travel COVID-19 Booking Protection Policy here.


You can also read the Australian Open COVID-19 Booking Protection Policy here.